Refund Policy

Cancelling

You can cancel a paid plan at any time in Settings → Billing. The plan stays until the end of the period you paid for and does not renew. We do not refund the unused part of a month, except where the law requires it or as described below.

Charges made by mistake

If you are charged twice, charged after you cancelled, or charged because of an error on our side, we refund that charge in full.

Top-up packs

If you bought a top-up pack by mistake and none of its credits have been used, write to us within 14 days of the purchase and we refund it.

Credits

Credits are used when a video gets its final approval, or when you confirm an optional extra step. A video that is not approved uses no credits. Used credits are not refunded and credits have no cash value. If a deliverable failed because of a fault on our side, we return the credits it used.

Plan changes

A plan change applies right away. The difference for the rest of the period is prorated and shown before you confirm.

Enterprise

Plans paid by invoice follow the terms of the order form.

How to ask

Write to hello@vlick.ai from an address on the workspace, with the workspace name and the invoice number. Refunds go back to the original card through Stripe and usually appear within 5 to 10 business days.